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(5) Guiding principles
(4) New data and insights
(6) Channels
Leverage the top 12 change management frameworks and tools: (1) Kotter’s 8 step Model of Change
Customer Experience Strategy & Design Thinking Toolkit Number of users:1 (5) Guiding principlesThis Toolkit was created by ex McKinsey, Deloitte and BCG Management Consultants after 3,000+ hours of work. It includes all the Frameworks, Best Practices & Templates required to define a world class Customer Experience Strategy and adopt a Design Thinking approach within your organization. By combining a robust customer experience strategy with a design thinking approach, Netflix was able to revolutionize the movie industry, and Airbnb doubled its